FORGOT YOUR DETAILS?

FAQs

General Questions

A:

Using the item number from your email confirmation or from the packing list, key the item number into the search box.  Once you are on the product detail page, the assembly instructions are there and you can print as needed. If the item(s) you purchased requires assembly, detailed instructions should have been included in the carton.
Or you may email us at customersupport@lekkgroup.net for a copy; please include the following information: your name and your email address or mailing address and the item number(s) you need to assemble.
Or you may mail your request to:

LEKK GROUP LLC
Attn: Consumer Affairs
19295 E Walnut Drive N
City of Industry, CA 91748

You may also, call Customer Care at 626-888-8888.

A:

For most products, we do offer replacement parts. Call Customer Support at 626-888-8888, Monday through Friday, 9 a.m. to 5 p.m. (PST). When inquiring, please have item number and invoice number available so they can better serve you. You can find the item number on your emailed order confirmation or invoice.

A:

With more than 100 tems in our product line, we offer one of the best quality of products available. In order to maintain high quality products at affordable prices, we choose to produce our furniture in large quantities, realizing cost savings, rather than making custom orders. You may view our online catalog at www.lekkgroup.net.

At this time, we are unable to support custom orders. However, some of our most popular items are offered in multiple sizes and colors to make it easy for you to find your style and your look. In our Outdoor furniture selection, for example, you will see the same product available with different frame colors and cushion cover colors.

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Every product has an area featuring applicable measurements for how the item will fit in a room, or if it's an accent, how it will fit atop a table, bookcase, etc. Some products have additional dimensions, located under the "Dimensions" section on the product page.

A:

Yes, we can sell our products at whole sale prices with large quantity orders ranging from a minimum of 100 units for furniture and 1000 units for everything else.

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If a problem should arise which you feel is covered by our Limited Warranties, contact the LEKK Group retailer from whom you purchased your products, to obtain warranty service. All claims must include the original bill of sale, the product serial number, and be filed within the applicable warranty period. LEKK Group reserves the right to require defective parts be returned upon request. You must make arrangements with the retailer to schedule the transportation of the furniture or parts from your home to the retailer or from the retailer to your home. If the retailer from which you purchased the furniture has closed and you need service, contact LEKK Group in writing or call our Customer Support team.

Call: 626-888-8888 Monday­­–Friday, 9 a.m. to 5 p.m. (PST).
Email: customersupport@lekkgroup.net

Shipping

A:

The size and weight of your online purchase are factors that help us determine the most efficient delivery method.

Standard Shipping - We ship smaller, lighter items via courier or mail (e.g. UPS, Fed Ex, or USPS). You'll receive notification as soon as the order ships. Some items may require assembly.

In-Home Delivery - LEKKGroup.net will deliver larger items through our shipping partners.

A:

You will receive your order either via Standard Shipping or In-Home Delivery. The size and weight of your online purchase are factors that help us determine the most efficient delivery method.

Standard Shipping – We ship smaller, lighter items via courier or mail (e.g. UPS, Fed Ex, or USPS). Some items may require assembly. You’ll receive notification as soon as the order ships.

Home Delivery – LEKKGroup.net will deliver larger items via our shipping partners.

After you place your order, will be contacted (typically within two business days) to schedule home delivery. Please arrange for an adult to be present when the truck arrives. We understand timing is important, so if you need to reschedule the date, contact the delivery provider as soon as possible at the phone number listed in your order confirmation. We request a 48-hour notice if you want to reschedule or cancel delivery. You may incur an additional fee if you reschedule less than 48 hours prior to delivery, or if no one is home when the delivery team arrives. If delivery does not take place within 30 days of the original scheduled delivery date, the order may be treated as a canceled order.

A:

For Standard Shipping items arriving via UPS: a tracking notification will be emailed to you as soon as order leaves warehouse. The email contains information on how to track your order until it arrives.

In-Home Delivery orders: typically around two business days after purchase, the delivery service will contact you and schedule a delivery time at your convenience. They will also call you the day before delivery to further confirm the delivery time and date.

A:

Free shipping applies to all Standard Shipped items delivered within the 48 contiguous United States. Click here for Standard Shipping details, including shipping fees to Alaska and Hawaii. In-Home delivery purchases are excluded.

A:

We are pleased to offer free Standard Shipping within the 48 contiguous United States. Click here for Standard Shipping details, including shipping fees to Alaska and Hawaii. In-Home delivery purchases are excluded.

In-Home Delivery Fees

In-Home Delivery fees are established by our partner who will be delivering your order. Consequently, delivery fees and services may vary market to market. We encourage you to review the delivery fees listed in the shopping cart prior to submitting your order.  Note: additional fees may apply for delivery above or below the ground floor, or for other unusual circumstances.

A:

Your order is important to us. We begin preparing your products for delivery as soon as the order is received. Delivery times may vary if products are produced after receiving your order or if the products are in stock. Estimated Standard Shipping and In-Home Delivery time frames are provided when you select and place items into your cart. To check if we are able to expedite your order, please contact the LEKK Group on your emailed order confirmation or call Customer Care at 626-888-8888, Monday through Friday, 9 a.m. to 5 p.m. (PST).

A:

All merchandise purchases are subject to sales tax based in accordance with the current state and local tax rates for the Standard Shipping/In-Home Delivery destination. Taxes are generally calculated on the total selling price of each item, which depending on local and state laws, may include discounts and shipping and processing charges.

A:

At this time we are unable to process tax exempt orders through online sales. When you accept the terms and conditions when placing your order online you are accepting the price of the tangible personal property, delivery fees, and estimated sales tax, along with the sales tax terms and conditions.

A:

P.O. Box delivery is available only on small items. Due to the size of our furniture, P.O. Box delivery will not be available.

A:

Standard Shipping orders can be delivered to all 50 states.

A:

Not yet, however, we do plan on selling our products around the world in the near future.

A:

Unfortunately no, not at the moment.

A:

If incorrect items are delivered or your order is incomplete, contact us and we will make it right. Call Customer Support at 626-888-8888 Monday through Friday, 9 a.m. to 5 p.m. (PST).

A:

In order to serve you as quickly as possible, items will ship as available and many times are sent using different delivery methods. It is common for Standard Shipping items to arrive separately. Items may require assembly. Larger In-Home Delivery items will also arrive in a separate time frame. To find out when your items are scheduled for delivery, go to My Account and click on Order History. You can also check on your order by calling Customer Care at 626-888-8888, Monday through Friday, 9 a.m. to 5 p.m. (PST)

A:

Depending on the size of your order and availability, it is common for items to arrive separately and via different methods of delivery. To find out when your items are scheduled for delivery, go to My Account and click on Order History. You can also check on your order by calling Customer Support at 626-888-8888, Monday through Friday, 9 a.m. to 5 p.m. (PST).

A:

To avoid delivery day disappointments, measure the area you plan to place your new furniture in, as well as the furniture you have selected to purchase, before placing your order. Also measure any doorways (height and width) through which the furniture must pass to get to its final position in your home. Identify any delivery obstacles - is there enough ceiling clearance? Will the furniture clear the stairway or elevator? Can the piece be maneuvered around any right angles? Because of our commitment to providing you with outstanding customer service, as safely and efficiently as possible, delivery personnel are unable to hoist furniture or carry furniture up more than 3 flights of stairs. An elevator must be available for deliveries to the 4th floor and above.

A:

In preparation for your delivery, remove pictures, accessories, etc. from the walls to prevent damage. Also ensure that the area where you would like your furniture placed is free and clear of any items that may obstruct the passageway. Please secure your pets, furniture pieces can be large and heavy and we do not want anything to happen by accident. The delivery team will place the furniture in your room of choice. Our delivery teams are not permitted to move your existing furniture, electronics, or other household belongings and cannot set up lamps, hang pictures or mirrors on walls, or make electrical connections for entertainment units.

A:

Unfortunately, we cannot. However, there are many nonprofit organizations that will gladly come to your home and remove the furniture at no charge.

A:

Online Purchases
After completing your online order, we sent an email to you confirming the purchase and method(s) of delivery.

Standard Shipping - As soon as an order ships, you will receive an email containing the tracking number and name of the delivery carrier. Please refer to this email if you have concerns about the delivery status of an order.

In-Home Delivery - The emailed confirmation you received after placing your order contains who to call for questions concerning delivery.

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